Shipping & Delivery Policy

Digital Services

All consultations, reports, and AI-generated content on Astro River Institute are delivered digitally through the platform. There is no physical shipment involved for these services. Digital deliverables are available immediately upon completion within your dashboard and chat history.

Gemstone and Remedy Products

Certain remedies recommended during consultations may involve physical gemstones or ritual items. All such products are customized, energized, and prepared specifically for the individual client based on their birth chart and consultation. Due to their personalized nature, these items are non-returnable except in cases of damage on arrival.

Order Cancellation

Orders cannot be cancelled once placed, under any circumstances and for any reason. Upon placement, your order is instantly forwarded to our suppliers, payment is processed by our payment gateways, and an irreversible sourcing and preparation process is initiated. There is no cancellation window, no cooling-off period, and no exceptions to this policy.

Delivery Timeline

Physical remedy products are typically dispatched within 5–7 business days of purchase confirmation. Delivery timelines vary based on location and are estimated at 7–14 business days for domestic orders within India. Orders to addresses outside India travel by insured international courier; customs clearance in the receiving country can add time.

Shipping Charges

Within India, delivery is free on orders of ₹2,499 and above; below that it is ₹99. To addresses outside India, delivery is $50 (₹4,400 when paid in rupees), and free on orders of $2,000 and above. The exact charge is shown at checkout before you pay. Digital services and pujas carry no shipping charges.

Customs and Import Taxes

For orders delivered outside India, any customs duties, import taxes or fees charged by the receiving country are paid by the receiver. Our prices for these orders do not include Indian GST, as they are exports.

Order Tracking

Once a physical order is dispatched, tracking information will be shared via email and will also be visible in your dashboard. For any shipping-related queries, contact us at support@astroriver.com.

Damaged or Incorrect Items

If you receive a damaged or incorrect physical item, please contact us at support@astroriver.com within 7 days of delivery with clear photographic evidence. Replacements are issued at the sole discretion of Astro River Institute. No refunds of any kind are issued under any circumstances.

Jurisdiction

This policy is governed exclusively by the laws applicable in Jalandhar, Punjab, India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jalandhar, Punjab, India.

Contact

For shipping-related inquiries, contact us at support@astroriver.com.